Privacy Policy

1. Introduction

This Privacy Policy explains how Preciora Gems (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit our website or submit an enquiry. We are committed to handling your information responsibly and in accordance with applicable data protection laws.

2. Information We Collect

We may collect the following types of information:

• Contact details — such as name, email address, phone/WhatsApp number, company name, and country
• Enquiry details — including gemstone preferences, sizes, shapes, grades, quantities, and message content you submit via forms
• Technical data — such as IP address, browser type, device information, and pages visited (collected automatically through standard web logs or analytics tools, if used)
• Communication records — emails, WhatsApp messages, or other correspondence related to your enquiry

3. How We Use Your Information

We use personal information to:

• Respond to enquiries, quote requests, and catalogue requests
• Provide product information and discuss wholesale supply options
• Manage business communications and customer relationships
• Improve our website, forms, and services
• Protect against spam, fraud, and misuse (including reCAPTCHA verification)
• Comply with legal, regulatory, or contractual obligations

We do not sell your personal information to third parties.

4. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following: your consent (for example, when you submit a form), our legitimate interests in responding to business enquiries and operating our website, and/or compliance with legal obligations.

5. Cookies & Similar Technologies

Our Website may use essential cookies required for basic functionality and, where enabled, analytics or security technologies (such as Google reCAPTCHA) to help protect forms from spam and abuse. You can control cookies through your browser settings. Disabling certain cookies may affect some Website features.

6. Sharing of Information

We may share information with:

• Service providers who help us operate the Website or communications (for example, hosting, email, or security providers), under appropriate confidentiality arrangements
• Professional advisors where reasonably required
• Authorities where required by law or to protect our legal rights

If you initiate a mailto enquiry, your message is sent through your own email client to our sales address.

7. International Transfers

As a business serving international jewellery manufacturers, information you provide may be processed in India and accessed by our team in connection with your enquiry. Where information is transferred across borders, we take reasonable steps to protect it appropriately.

8. Data Retention

We retain personal information only for as long as needed to fulfil the purposes described in this policy, respond to enquiries, maintain business records, and meet legal or operational requirements. When information is no longer required, we take reasonable steps to delete or anonymise it.

9. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. To make a request, contact us using the details below. We may need to verify your identity before responding.

11. Children’s Privacy

Our Website and services are intended for business users and are not directed at children. We do not knowingly collect personal information from individuals under 18 years of age.

12. Third-Party Websites

Our Website may link to third-party sites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision. Continued use of the Website after changes means you acknowledge the updated policy.

14. Contact Us

For privacy-related questions or requests, please contact:

• Email: sales@precioragems.com
• Address: Hiranandani Business Park, Saki Vihar Rd, Tunga Village, Powai, Mumbai, Maharashtra 400071, India
• Or use our Contact page